At Nanushka Fashion Store, we are dedicated to providing a seamless shopping experience that reflects our commitment to sustainable luxury and exceptional customer care. Our shipping and returns policies are designed with your satisfaction in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time
Standard Shipping DHL or FedEx $12.95 10-15 business days after dispatch
Free Shipping EMS Free on orders over $50 15-25 business days after dispatch

International Shipping Note: We ship globally, with the exception of some remote areas and parts of Asia. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

We want you to be completely satisfied with your sustainable fashion choices. If you’re not entirely happy with your purchase, our straightforward returns process ensures a hassle-free experience.

Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days of receiving your order.

Condition Requirements

To be eligible for return or exchange, items must meet the following criteria:

  • Unworn, unwashed, and in original condition
  • All original tags and labels attached
  • In original packaging with all protective materials
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

To maintain our commitment to quality and hygiene, the following items cannot be returned or exchanged:

  • Eyewear (for health and safety reasons)
  • Hats & Caps (due to intimate nature and fit considerations)
  • Items marked as “Final Sale” or “Clearance”
  • Personalized or custom-made products
  • Items without original tags or showing signs of wear

Step-by-Step Return Process

1 Initiate Your Return Request

Contact our customer care team within 15 days of receiving your order by sending an email to [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Your preference: Return, Exchange, or Store Credit
  • Order Number and Date
  • Items for return/exchange with sizes/colors
  • Reason for return/exchange
  • Your full name, email, and phone number

2 Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization confirmation
  • Pre-paid shipping label (for exchanges or defective items)
  • Detailed return instructions

Return address: Nanushka Fashion Store, 10 Dalry Lane, Savannah, US 31419

3 Package and Ship Your Return

Securely package all items in their original condition and include:

  • Completed return form (emailed to you)
  • Original receipt or order confirmation copy
  • All items in original packaging

4 Return Processing

Once we receive your return package:

  • We’ll inspect items within 3-5 business days
  • Send confirmation email upon approval
  • Process your refund or exchange

Refund Information

Refund Timeline:

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Credit Card/PayPal Refunds: 7-10 business days after return approval

Refund Method:

  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original payment method must be active and valid
  • Original shipping fees are non-refundable

Exchange Process

For size or color exchanges:

  • We provide a pre-paid return shipping label
  • Exchanges are subject to availability
  • If your preferred exchange item is unavailable, we’ll offer a refund or store credit
  • New items ship within 1-2 business days after we process your return

International Returns: International customers are responsible for return shipping costs. We recommend using tracked shipping for international returns. Customs duties and import taxes are non-refundable.

Need Assistance?

Our dedicated customer care team is here to help with any questions about shipping, returns, or exchanges:

Email: [email protected]

Address: Nanushka Fashion Store, 10 Dalry Lane, Savannah, US 31419

We strive to process all orders, returns, and exchanges promptly, reflecting our commitment to sustainable luxury and exceptional customer experience.