At Nanushka Fashion Store, we are committed to ensuring your complete satisfaction with our sustainable luxury collections. If you’re not entirely happy with your purchase, our straightforward returns and exchanges process reflects our dedication to reliability and exceptional customer care.

Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days of receiving your order. This generous window allows you to carefully consider your sustainable fashion choices.

Condition Requirements

To be eligible for return or exchange, items must meet the following criteria:

  • Unworn, unwashed, and in original condition
  • All original tags and labels attached
  • In original packaging with all protective materials
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

To maintain our commitment to quality and hygiene, the following items cannot be returned or exchanged:

  • Eyewear (for health and safety reasons)
  • Hats & Caps (due to intimate nature and fit considerations)
  • Items marked as “Final Sale” or “Clearance”
  • Personalized or custom-made products
  • Items without original tags or showing signs of wear

We carefully curate our accessories and ready-to-wear collections to ensure they meet our sustainable luxury standards before reaching you.

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer care team within 15 days of receiving your order using the template below. Send your completed request to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Nanushka Customer Care Team,


I would like to request a [return/exchange] for my recent order.


Order Details:

Order Number: [Your Order Number]

Order Date: [Date of Order]

Items for Return/Exchange: [List items with sizes/colors]

Reason for Return/Exchange: [Please specify]

Preferred Resolution:

□ Refund to original payment method

□ Exchange for: [Specify item, size, color if exchanging]

□ Store credit


Contact Information:

Full Name: [Your Full Name]

Email: [Your Email Address]

Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,

[Your Name]

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization confirmation
  • Pre-paid shipping label (for exchanges or defective items)
  • Detailed return instructions
  • Return address: Nanushka Fashion Store, 10 Dalry Lane, Savannah, US 31419

Step 3: Package and Ship Your Return

Securely package all items in their original condition and include:

  • Completed return form (emailed to you)
  • Original receipt or order confirmation copy
  • All items in original packaging

Step 4: Return Processing

Once we receive your return package:

  • We’ll inspect items within 3-5 business days
  • Send confirmation email upon approval
  • Process your refund or exchange

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 7-10 business days after return approval
  • Processing Time: 3-5 business days after we receive and inspect your return

Refund Method

Refunds are issued to your original payment method:

  • Visa, MasterCard, JCB credit cards
  • PayPal accounts
  • Original payment method must be active and valid

Note: Original shipping fees are non-refundable. For exchanges, we cover the cost of reshipping your new items.

Exchange Process

For size or color exchanges:

  • We provide a pre-paid return shipping label
  • Exchanges are subject to availability
  • If your preferred exchange item is unavailable, we’ll offer a refund or store credit
  • New items ship within 1-2 business days after we process your return

International Returns

As we serve customers globally (excluding some remote areas and parts of Asia):

  • International customers are responsible for return shipping costs
  • Customs duties and import taxes are non-refundable
  • We recommend using tracked shipping for international returns

Need Assistance?

Our dedicated customer care team is here to help with any questions about returns or exchanges:

Email: [email protected]

Address: Nanushka Fashion Store, 10 Dalry Lane, Savannah, US 31419

We strive to process all returns and exchanges promptly, reflecting our commitment to sustainable luxury and exceptional customer experience.