Welcome to Nanushka Fashion Store’s FAQ section. We’ve compiled answers to the most common questions about our sustainable luxury fashion, delivery options, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer care team.

Product Information

What types of products does Nanushka Fashion Store offer?
We specialize in sustainable luxury fashion including accessories, bags, eyewear, hats & caps, ready-to-wear collections, scarves, and shoes for both men and women. Our collections are consciously crafted with environmental values at their core.
What makes Nanushka products unique?
Our products represent sustainable innovation in luxury fashion. Each piece is carefully inspected and prepared before shipping to ensure it meets our quality standards. We prioritize eco-friendly materials and ethical production methods throughout our supply chain.
Do you offer products for both men and women?
Yes, we offer curated collections for both men and women, including our ready-to-wear lines, accessories, and footwear designed with our signature sustainable approach to luxury fashion.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted for your protection.
Is there a minimum order value?
While there’s no minimum order requirement to shop with us, orders over $50 qualify for our complimentary eco-conscious shipping.
How do I know my order was successfully placed?
You will receive an order confirmation email immediately after completing your purchase. If you don’t see it in your inbox, please check your spam folder or contact our customer care team.

Shipping & Delivery

Where does Nanushka Fashion Store ship?
We ship globally with the exception of some remote areas and parts of Asia. During checkout, you’ll be able to see if we deliver to your location.
What are your shipping options and timeframes?
We offer two shipping methods:
Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Full tracking information provided
Free Shipping
• Available for orders over $50
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
Please note that all orders are processed within 1-2 business days before shipping.
How can I track my order?
Once your sustainable fashion pieces are on their way, you’ll receive a confirmation email with tracking information. This allows you to follow your order’s journey from our ethical production facility to your doorstep.
Are there any additional fees for international orders?
International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer. These fees are not included in the item price or shipping cost.
What is your sustainable delivery commitment?
True to our values of sustainable innovation, we partner with carriers who share our commitment to reducing environmental impact. Our packaging is consciously designed using recycled and biodegradable materials whenever possible, ensuring that every aspect of your Nanushka experience aligns with our eco-friendly principles.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with all tags attached. For detailed instructions on initiating a return, please contact our customer care team.
How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. If you need a different size or color, we recommend placing a new order and returning the original item following our return procedure.

Account & Technical Support

Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience on future purchases.
I’m having technical issues with the website. What should I do?
We recommend trying a different browser or clearing your cache and cookies. If problems persist, please contact our customer care team with details about the issue you’re experiencing, including any error messages and the device/browser you’re using.

Still Have Questions?

Our customer care team is dedicated to providing you with exceptional service. Please don’t hesitate to reach out to us at [email protected] for any additional inquiries.

Nanushka Fashion Store
10 Dalry Lane, Savannah, US 31419